Compare Fin by Intercom and Qualified 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Mid-Market (70.1% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Contact Us
Fin by Intercom
Star Rating
(3,830)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansQualified
Star Rating
(1,457)4.9 out of 5
Market Segments
Mid-Market (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it effective for day-to-day tasks, stating, "What I like most about Fin is that it actually does the job instead of just pretending to help."
- Users say Qualified stands out for its sophisticated AI capabilities, particularly with its AI SDR Agent, Piper. Reviewers highlight that it "actually thinks and reasons to qualify leads 24/7," which significantly automates the top-of-funnel process, allowing teams to book meetings even when offline.
- According to verified reviews, Qualified has a notable edge in customer support, with users praising the "elite support model" and specific team members for their helpfulness. This level of support is often cited as a key factor in user satisfaction, making it a strong choice for teams needing reliable assistance.
- Reviewers mention that while Fin by Intercom has a solid G2 Score, it faces challenges in areas like ease of setup and admin, where users have noted some configuration difficulties. This contrasts with Qualified, which is described as "intuitive and powerful," making it easier for teams to navigate complex conversations.
- Users highlight that Fin by Intercom is particularly effective for small businesses, with a majority of its reviews coming from this segment. This focus allows it to cater well to the specific needs of smaller teams, as reflected in user feedback about its practical functionality.
- G2 reviewers report that while both products have their strengths, Qualified's higher ratings in customization and integration features make it a more flexible option for mid-market companies looking to tailor their solutions to fit diverse workflows.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Fin by Intercom
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.7
2,883
9.6
1,145
Ease of Use
8.9
2,914
9.2
1,158
Ease of Setup
8.4
1,514
9.2
849
Ease of Admin
8.6
1,342
9.2
831
Quality of Support
8.6
2,779
9.9
1,147
Has the product been a good partner in doing business?
8.8
1,338
9.9
849
Product Direction (% positive)
8.8
2,735
9.9
1,080
Features by Category
Ticket and Case Management
8.6
1103
|
Verified
Not enough data
8.8
1123
|
Verified
Not enough data
8.7
1101
|
Verified
Not enough data
8.6
1152
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
250
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
9.4
567
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
9.3
351
|
Verified
8.1
363
|
Verified
9.1
410
|
Verified
9.3
478
|
Verified
9.6
442
|
Verified
8.5
327
|
Verified
9.2
404
|
Verified
Channels
8.0
293
|
Verified
Feature Not Available
9.0
438
|
Verified
9.6
432
|
Verified
7.9
207
|
Verified
7.3
173
7.3
121
Feature Not Available
8.1
229
|
Verified
8.5
174
|
Verified
Customers
8.8
428
|
Verified
9.4
387
|
Verified
8.6
432
|
Verified
9.4
334
|
Verified
8.2
436
|
Verified
9.1
408
|
Verified
8.3
387
|
Verified
9.5
399
|
Verified
8.2
379
|
Verified
9.4
392
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
40
Not enough data
8.4
34
Not enough data
8.9
42
Not enough data
8.8
40
Not enough data
9.1
42
Not enough data
8.6
37
Not enough data
8.7
36
Lead Facilitation
Not enough data
9.6
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
63
|
Verified
Not enough data
9.7
78
|
Verified
Organization
Not enough data
9.3
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
66
|
Verified
Performance Analysis
Not enough data
9.1
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.8
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
201
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
9.1
84
9.5
36
9.0
86
9.6
37
9.0
84
9.6
35
Automation - AI Agents
7.7
61
9.7
30
8.7
63
9.3
30
Feature Not Available
9.6
33
8.1
63
Feature Not Available
8.7
63
Feature Not Available
Platform
9.1
81
9.6
34
8.8
82
9.7
35
9.1
83
9.8
35
Autonomy - AI Agents
8.5
65
9.4
33
8.6
65
9.5
32
8.4
64
9.8
30
8.7
67
9.4
30
Generative AI
Feature Not Available
9.6
29
8.8
50
9.6
29
Responses
8.8
597
9.4
532
8.8
587
9.5
505
9.0
589
9.6
536
8.8
558
9.3
451
8.6
478
9.0
365
Platform
9.5
616
9.7
550
8.9
584
9.5
542
8.8
579
9.4
510
8.7
564
9.3
531
8.2
419
9.2
417
8.9
528
9.4
473
8.8
583
9.5
485
Generative AI
Feature Not Available
9.0
180
8.4
143
8.9
174
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
156
Not enough data
Notifications
Not enough data
9.3
218
Not enough data
9.2
204
Not enough data
9.4
221
Settings
Not enough data
9.4
221
Not enough data
9.5
229
Not enough data
9.5
218
Personalization
Not enough data
9.4
222
Not enough data
9.5
206
Integrations
Not enough data
9.4
219
Not enough data
9.6
240
Not enough data
7.7
152
Not enough data
8.6
183
Not enough data
8.9
184
Generative AI
Not enough data
9.0
113
Not enough data
8.9
101
Not enough data
8.5
91
Not enough data
8.7
91
Not enough data
8.3
86
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.6
26
Integrations
Not enough data
8.5
113
Not enough data
9.1
131
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
154
Branding & Customizatio
Not enough data
9.2
143
Not enough data
9.3
137
Not enough data
9.2
121
Automatic Rules & Configurations
Not enough data
9.5
150
Not enough data
9.5
141
Not enough data
9.2
138
Agentic AI - Business Scheduling
Not enough data
9.4
15
Not enough data
9.5
14
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
8.3
297
9.1
153
8.3
295
9.1
149
Feature Not Available
8.5
104
Communication
9.2
1443
|
Verified
9.7
653
|
Verified
8.9
1451
|
Verified
9.4
635
|
Verified
8.7
1192
|
Verified
8.7
393
9.1
1358
|
Verified
9.4
487
|
Verified
8.2
595
9.1
421
|
Verified
Internal Use
8.2
1270
|
Verified
9.4
567
|
Verified
8.7
1095
|
Verified
9.3
520
|
Verified
8.2
1043
|
Verified
9.5
570
|
Verified
8.7
1251
|
Verified
9.3
528
|
Verified
8.9
1321
|
Verified
9.1
413
|
Verified
8.6
1289
|
Verified
9.3
511
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Automation
Not enough data
9.4
71
Not enough data
8.8
56
Not enough data
8.1
50
Not enough data
9.6
84
Not enough data
9.2
74
Autonomy
Not enough data
8.9
63
Not enough data
9.1
65
Not enough data
9.0
64
Not enough data
8.8
62
Outbound Sales
Not enough data
9.3
59
Not enough data
9.0
57
Not enough data
8.4
50
Not enough data
9.3
64
Not enough data
9.1
56
Inbound Sales
Not enough data
9.0
62
Not enough data
9.4
74
Not enough data
8.8
56
Not enough data
9.6
83
Not enough data
9.4
80
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
193
Not enough data
7.9
200
Not enough data
7.8
167
Not enough data
8.5
192
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
173
Not enough data
8.5
192
Not enough data
Automation
8.4
195
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Qualified are categorized as AI Agents For Business Operations, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Social Customer Service, Help Desk, Customer Self-Service, and Conversational Interface Agents
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Bot Platforms, Online Appointment Scheduling, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
44.0%
Information Technology and Services
18.8%
Computer & Network Security
4.1%
Marketing and Advertising
4.0%
Financial Services
3.3%
Other
25.7%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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